COVID-19 Policies and Procedures
•Please remember that these requirements are being implemented for your safety, as well as for the safety of our team and other guests.
•All guests will be required to wear a mask with ear loops at all times. No bandanas, or masks with head and/or neck straps permitted. (If needed, masks can be purchased at time of check-in).
•If you are experiencing any illness-related symptoms, your appointment will be canceled.
•We will take a temperature reading and require that our waiver be signed upon check-in.
•Please remain in your vehicle until you receive a text from us, inviting you inside.
•Please do not bring any unnecessary items and/or garments into the building.
•Please arrive for your appointment alone. No one without an appointment will be allowed inside.
•No pets, please.
•Please be kind.
•We reserve the right to refuse service to anyone for any reason.
We require a valid credit card on file or a 50% deposit for all bookings. You will receive a confirmation email 4 days in advance, and a reminder text 48 hours in advance of each appointment scheduled.
Please confirm all appointments and make any changes as far in advance as possible for ease of rescheduling and out of respect for our service providers time and schedule. We truly appreciate your mindfulness.
Appointments longer than 3 hours, such as spa days, double processes, transformational color, color corrections, and hair extensions require a card on file or a deposit in order to book.
A valid card number or a 50% deposit will be collected at the time of booking and we require 72 hours notice to reschedule or cancel.
The total amount will go toward the cost of service and color fee and related fees. However, if our cancellation policy is violated this fee will be forfeited and we will be unable to apply it towards your ticket.
We want to assure you that your time is valuable to us! If we are running behind for your scheduled appointment, we will do our best to notify you as far in advance as possible or we’ll find a way to make it up to you! We want to be fair to all.
Punctuality ensures that you will receive the absolute highest quality service for yourself and other guests and allows you to have the outstanding experience that Emerge Modern Salon is known for.
Please let us know if you are going to be late by calling 720-900-3706 as soon as possible, prior to your appointment time. If you are more than 15 minutes late, we may need to reschedule your appointment and will charge a cancellation fee of up to 100% for the missed service. This helps to cover a portion of the lost income that is a consequence of the last minute cancellation/missed appointment.
Cancellations & Rescheduling Policy
We are a community environment and operate with a compassionate view. We understand that schedule adjustments are sometimes necessary;
PLEASE, IF YOU ARE ILL, HAVE A FEVER OR A COUGH, PLEASE STAY HOME. WE RESERVE THE RIGHT TO REFUSE SERVICE IF SOMEONE APPEARS UNWELL IN ANY WAY.
We respectfully require at least :
- 24 hours notice for hair and waxing services
- 48 hours notice for esthetic services
- 72 hours notice for services 3 hours or more
Reschedules/Cancellations with less than the required notice of scheduled service will result in being charged 50% of the amount of services scheduled and no shows will be charged 100% and a deposit of 50% may be required to reschedule.
Esthetic services, lash extension appointments, and all appointments more than 90 minutes require 48 hours notice for reschedules and cancellations to avoid forfeiting deposit.
We know life happens; We are understanding when it comes to emergencies, and we request that sick clients stay home. We equally make every effort to respect your time as our guest, and won’t cancel/reschedule except in completely unavoidable circumstances like sickness or emergencies.